Uncover What Stores Stop Seeing
But Customers Still Experience.
Every day stores lose millions to hidden operational, merchandising and customer
experience issues that never appear on dashboards, but quietly erode profit.
Stores stop seeing them. Customers don’t.
We call this Store Blind ™; the moment everyday friction, inconsistencies and missed opportunities become invisible to an organization, but are obvious to its customers.
Storewyse uncovers hidden issues, then redesigns practical solutions to improve store performance, omni-channel execution and business profitability. Many solutions are modest in cost, and show results in weeks, not quarters.
A Few We’ve Helped
Retail leaders make better decisions when they see what their customers see
Can you spot the SEVEN
hidden problems in this store?
They add up to
over $10M
annual lost revenue
Store Blind ™ is the methodology behind every Storewyse engagement to uncover the hidden issues and missed opportunities that stores stop seeing… But customers don’t.
SCROLL DOWN TO SEE THE SEVEN HIDDEN PROBLEMS
How We Help
Diagnose
Store Blind ™ proprietary
In-store and omni-channel assessments
Improve
Operational, merchandising and customer experience practical improvement
Scale
Advisory, implementation support, leadership guidance, board support
How Many Did You Spot?
Checkout counter too hard to find*. Customers who experience delay when ready to pay are more likely to abandon their purchase, give poor reviews, and shop elsewhere next time.
Products on table too tightly folded. Shoppers don’t want to refold that carefully, so they ignore. By switching to a simple half fold, Marks and Spencer increased men’s wear sales by 36%.
Lost impulse and upsell opportunities by not stocking sweatpants with sweatshirts on same display.
No clear price signs. Over 40% of shoppers won’t buy an item if they don’t immediately see a price.
Mannequins don’t display products at hand. If shoppers like an outfit, but have to hunt items down, 78% won’t bother.
No shopping baskets readily available to shoppers, which would lift average basket spend by 19%.
Lighting throws shadows on products. Better lighting will improve product visibility, lift sales and reduce shrink.
And Bonus No. 8: The NBA Store is fully integrated with the Fanatics NBA loyalty app, offering great perks for repeat business. Yet nowhere in the store is this advertised, sacrificing massive omni-channel revenue, immediate customer data capture and long-term loyalty!
NOTE: FYI, checkout is under the TV screen.
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