Services
Physical retail is ready to do more. Stores turn digital interest into real-world action, bridging the gap between clicks and commitment.
Frontline Pulse &
Store Impact Metrics
Frontline Pulse (TM):
Scalable, action-oriented system to collect, interpret and prioritize in-store observations
Framework to integrate with existing in-store data analyses
Program format to incentivize and habituate participation, training
Store & Customer Experience Audits
Connected Store Strategy
Digital to store strategy such as Buy Online Pick Up In Store, ship-from-store, return in store
Technology, digital integration positioning
Staff/tech rebalancing to maximize customer experience and profitability
Store design alignment for cross channel success
Store format innovation and creative strategy
Retail Strategy & Trends Advisory
Industry and consumer trend research & foresight
Innovation roadmapping
& prioritizationEmerging tech advisory
New markets research
Pilot, testing, and scaling planning and project management
In-store experience & store audits
Store design, effectiveness
Digital, media, tech performance
Customer segmentation & behavioral insights
Customer journey mapping
Experience personalization & brand alignment
Connected customer experience
Assessment of brand & channel integration
Store Impact Metrics:
Measure of the impact contribution of stores across sales, service, brand loyalty, and operational savings — not just in sales per square foot
Portfolio analysis to assess which stores add true impact to overall profitability for clearer decisions
Connect
Interested in exploring the potential of working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!